Already a client?
Request a benefits check, an appointment, or help with a coverage question. Our team will route your request.
CHOOSE YOUR PATH
How can we help today?
New to Gallashaw Care?
If you would like to become a client, introduce yourself and ask for an appointment. We'll follow up to learn what help you need.
Just looking for information?
You don't have to be a client to ask about working with us or a Medicare topic. Leave your name and phone number and our team will follow up within three days.
We will contact you within three days.
For immediate medical needs, contact your provider or emergency services. For an urgent plan issue, call during business hours.
Support throughout the year
We help read and explain plan letters and bills, interpret everyday insurance information between English and Spanish, follow up with providers and pharmacies, and coordinate appointments. Matt reviews coverage questions when licensed guidance is needed.
For our clients: phone support, video when needed.
For existing clients, we usually help by phone. When seeing a document or talking face to face would help, our team can arrange a video call to explain a plan letter or bill, help with a pharmacy question, or clarify benefits in your current plan. We send a private Google Meet invitation when needed. This is client-service support, not a sales appointment or medical advice.
THE PRACTICAL HELP
What we can help you with
Bring us the question. We will check your plan details, explain what we find, and help you figure out the next step.
Pharmacies and prescriptions
Check pharmacy networks, drug coverage, and questions about a refill or cost; help you contact the plan or pharmacy when needed.
Doctors and specialists
Research whether a provider participates in a plan and prioritize the doctors that matter most before comparing options.
Letters, bills, and documents
Read and explain plan notices and bills in plain language. Help interpret everyday insurance information between English and Spanish.
Benefits and forms
Help understand plan benefits and the forms or steps to request applicable supplemental benefits, when offered by your plan and its eligibility rules apply.
Appointments and enrollment
Coordinate a conversation with Matt, explain what to prepare, and assist with enrollment steps when you decide to proceed.
Year-round follow-up
Follow up on open questions, research a new concern, and connect you with Matt when licensed coverage guidance is needed.
Help depends on the plan and your situation. We do not make medical decisions or guarantee plan coverage or approval of a benefit.
WORKING WITH GALLASHAW CARE
A few common questions.
Can I ask a question before becoming a client?
Yes. Use Request information and leave your name and phone number. Email is optional. We can answer a general question and help you decide whether an appointment would be useful.
Can I speak with someone in Spanish?
Yes. Our team supports English and Spanish. Choose your preferred language when requesting support or an appointment.
Who will follow up with me?
Claudia or Juliana may help with scheduling, general questions, and follow-up. Matt handles coverage recommendations and matters that need his licensed guidance.
Can I contact you after enrolling?
Yes. Year-round support is part of our approach. Reach out with plan letters, provider or pharmacy questions, billing concerns, or appointment requests.
How soon will I hear back?
We aim to contact you within three days. Our hours are Monday through Friday, 8 a.m. to 6 p.m. Eastern. For an urgent plan issue, call 267-225-6345 during business hours.