Privacy Policy
Effective October 9, 2026
Gallashaw Care Consultants LLC provides independent Medicare insurance guidance and year-round client support. This policy explains how we handle information from this website and our client-service communications.
Information we collect
Request forms collect your name, phone number, optional email, request topic, language, and, where requested, ZIP code and contact preference. We record the date, page, and permission disclosure associated with a submitted request, including optional text-message permission. The website also counts page visits by page and language. Hosting and communication providers may process technical information needed to deliver and protect their services.
How we use your information
We use your information to respond to your request, coordinate appointments, provide requested client support, document contact permission, and meet applicable legal and recordkeeping obligations. Submitting a request does not enroll you in insurance. Coverage recommendations are handled by our licensed insurance agent.
Who can access information
Requests are stored in our website request system and are available to authorized team members for follow-up. We may place relevant information in our private client-management system to provide requested assistance. Authorized support contractors, including team members in Colombia and the Dominican Republic, may access information necessary for their assigned work. Providers supporting website hosting, business communications, and client records may process information to operate those services. We may disclose necessary information to an insurer or provider to carry out assistance you authorize, or as required by law. We do not sell personal information or provide it to other businesses for their own marketing.
Text messages and mobile information
We do not sell or share mobile information, SMS opt-in data, or text-message consent with third parties or affiliates for marketing or promotional purposes. Messaging providers and mobile carriers process information needed to deliver messages you have agreed to receive. An optional text-message checkbox is separate from permission to call or email. Leaving it unchecked does not prevent you from requesting assistance. See our Terms & SMS page for message types, frequency, charges, STOP, and HELP instructions.
Sensitive information and video support
Do not enter a Medicare number, Social Security number, detailed medical information, or payment information in public website forms, ordinary texts, or email inquiries. Contact us to arrange an appropriate way to handle sensitive documents. Existing clients may be offered a private Google Meet invitation when video would help with a service question. Please do not forward invitations or include unnecessary sensitive information. These support conversations are not medical advice.
Security and retention
Website requests use HTTPS and access-restricted team views. We retain information as needed to respond, maintain appropriate service and permission records, and satisfy applicable legal, carrier, and recordkeeping requirements. No online system can guarantee absolute security. Contact us about a suspected privacy incident or a request to correct or delete information; we may need to retain records that applicable obligations require us to keep.
Your choices and contact
You may ask us to update your contact information or stop optional communications. Reply STOP to stop text messages. For help, privacy questions, or requests concerning your information, call 267-225-6345 or email office@gallashawcare.com. We may verify your identity before acting on a request. External carrier websites have their own privacy policies. We will publish material policy updates here with a revised date.